ArkBotLabs, a brand under ArkDevLabs, is committed to protecting the privacy and personal data of all users, including those located within the European Economic Area (EEA) and the United Kingdom. This page explains our obligations and your rights under the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable national implementing legislation.
This page should be read alongside our Privacy Policy, which provides full details of the data we collect, how it is used, and how long it is retained.
For the purposes of the GDPR, ArkDevLabs acts as the data controller in respect of personal data processed through ArkBotLabs products and services. As data controller, we determine the purposes and means of processing personal data collected through our Discord bots, automation tools, moderation systems, logging services, and associated websites.
Where third-party infrastructure providers process data on our behalf (such as hosting or database services), they act as data processors under appropriate data processing agreements, and are not permitted to use your data for their own purposes.
The categories of personal data we may process when you use our Services include:
We do not process special categories of personal data (such as health, biometric, or political data) and do not intentionally process the content of private messages or voice communications.
Under the GDPR, we are required to identify a lawful basis for each processing activity. ArkBotLabs relies on the following lawful bases:
We do not rely on consent as a lawful basis for routine data processing. Where consent is required for any specific feature or communication, it will be sought separately and clearly.
If you are located within the EEA or UK, you have the following rights in relation to personal data we hold about you:
To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to verified requests within 30 days. In complex or high-volume cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason.
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Full retention periods for each data category are set out in our Privacy Policy. In summary:
You may request earlier deletion of your data at any time by contacting us. Requests will be fulfilled unless retention is required for legal, security, or legitimate operational reasons, in which case we will explain the basis for continued retention.
Our Services operate through infrastructure that may be located outside the EEA. Where personal data is transferred to countries that do not provide an equivalent level of data protection, we ensure appropriate safeguards are in place in accordance with GDPR Chapter V. These safeguards may include standard contractual clauses approved by the European Commission, or reliance on adequacy decisions where applicable.
Your use of Discord also involves data transfers governed by Discord's own privacy framework, which is independent of ours.
If you are located within the EEA or UK and believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the supervisory authority in your country of residence or place of work. A list of EEA supervisory authorities is available at edpb.europa.eu. UK users may contact the Information Commissioner's Office (ICO) at ico.org.uk.
We encourage you to contact us directly in the first instance, as we will make every reasonable effort to resolve your concern promptly.
All GDPR-related requests, questions, and concerns should be directed to the ArkDevLabs Privacy Team. Please include your Discord User ID or server details where relevant so we can locate and process your request efficiently.